I urge you to invite the Kindness Queen into your corporate workplace, small business or community volunteer board meeting. People embrace her – I've never seen anything quite like it – and they easily relate to her concepts. Sometimes it helps for the message you're trying to deliver to come from someone else, and there’s no one better!
The Kindness Queen visited my team at a Fortune 100 Financial Service/Credit Card company call center of about 300 representatives to help us re-invigorate a culture of excellent customer service after enduring a rough couple of years of economic struggles.
It was a magical day watching the Kindness Queen walk up and down the cubicle aisles of our call center and spend an hour meeting with all of the managers and quality analysts (20 people) teaching them about Noblesse Oblige and sharing customized suggestions and techniques for establishing it in our workplace. She skillfully organized breakout sessions for the managers to put their learning into practice. They were excited to go back to their teams with specific ideas about what to do differently and how to be their best.
After the session, we saw a 33% increase in manager effectiveness at consistently coaching to Quality standards on a daily basis; a 12% increase in representative effectiveness at consistently utilizing Quality standards in their interactions with customers; and a 6% increase in manager effectiveness in consistently modeling the Quality standards in daily interactions with peers and direct reports.
Even after leaving the company, whenever I talk to someone on the team, they always bring up a memory from that day and how it continues to impact them in a positive way. Amazing!
- Karen Simpson
The Kindness Queen visited my team at a Fortune 100 Financial Service/Credit Card company call center of about 300 representatives to help us re-invigorate a culture of excellent customer service after enduring a rough couple of years of economic struggles.
It was a magical day watching the Kindness Queen walk up and down the cubicle aisles of our call center and spend an hour meeting with all of the managers and quality analysts (20 people) teaching them about Noblesse Oblige and sharing customized suggestions and techniques for establishing it in our workplace. She skillfully organized breakout sessions for the managers to put their learning into practice. They were excited to go back to their teams with specific ideas about what to do differently and how to be their best.
After the session, we saw a 33% increase in manager effectiveness at consistently coaching to Quality standards on a daily basis; a 12% increase in representative effectiveness at consistently utilizing Quality standards in their interactions with customers; and a 6% increase in manager effectiveness in consistently modeling the Quality standards in daily interactions with peers and direct reports.
Even after leaving the company, whenever I talk to someone on the team, they always bring up a memory from that day and how it continues to impact them in a positive way. Amazing!
- Karen Simpson